Mobile Playbook - Tickets - Wichita State Athletics

Wichita State Athletics

Events

Instructions for Transferring Tickets

FAQs

WHAT SOFTWARE OR HARDWARE DO I NEED?
If you have an iPhone or an Apple Watch: use the Apple Wallet app, which comes pre-installed and works with iPhone or Apple Watch devices running iOS 6 or later.

If you have a smartphone running an Android operating system: use the Google Pay app, which comes pre-installed.

I DELETED THE TICKET DELIVERY EMAIL BEFORE DOWNLOADING THE TICKET(S) TO MY DIGITAL WALLET… HOW CAN I STILL GET THEM?
Please call the Shocker Ticket Office at 316-978-FANS (3267) to request a redistribution of your ticket(s).

HOW DO I USE MY MOBILE WALLET TO ENTER THE VENUE?
Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode.

I’M ALREADY AT THE VENUE, BUT I FORGOT MY PAPER TICKET AT HOME… HOW CAN I STILL GET IN?
Please visit the Shocker Ticket Office located in the southwest corner of Charles Koch Arena for assistance.

ARE MOBILE TICKETS THE SAME AS A PRINTED TICKET?
No. The barcode structure for each ticket is different. Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by Identifying counterfeit and stolen tickets.

CAN I DOWNLOAD A MOBILE/DIGITAL TICKET TO A DESKTOP COMPUTER AND PRINT IT?
No. A mobile ticket barcode cannot be transferred to paper. Any barcodes transferred to paper will not be acceptable for entrance into our venue.

CAN I TAKE A SCREENSHOT OF MY MOBILE/DIGITAL TICKET AND TEXT/EMAIL IT TO A FRIEND SO THEY CAN ENTER?
No. Screenshots of a ticket or pictures of the barcode will not be valid for entry. Please send the ticket to the desired recipient.

CAN I HAVE MULTIPLE TICKETS ON A SINGLE SMARTPHONE?
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket.

WHAT IF I DON’T HAVE A SMARTPHONE, OR MY BATTERY DIED, OR SOMETHING ELSE HAPPENED ON EVENT DAY?
If someone in your party has a smartphone, before heading to the venue you can transfer your tickets to them. One smartphone can be used to scan multiple tickets so you can get in.

If you do not own a smartphone, please contact the Shocker Ticket Office for further assistance Monday through Friday (8 a.m. – 5 p.m.) at 316-978-FANS (3267) or tickets1@goshockers.com. On event days, please visit the ticket office for assistance.

WHO DO I CONTACT IF I STILL NEED ASSISTANCE?
Please contact the Shocker Ticket Office window Monday-Friday 8 am-5 pm, by phone at 316-978-FANS (3267) or by email at tickets1@goshockers.com for further assistance.