Wichita State Athletics

   

Wilkins Stadium Fan Guide

Guest Service Needs
Text 316.800.0015
Text Assistance - The Game Day Assistance program enables fans to start a conversation with WSU Athletics staff. Fans can text 316-800-0015 for all game day needs.
Email Questions - Fans with questions or feedback about softball game day can contact WSU Athletics by emailing comments@goshockers.com.

Accessible Seating
Wheelchair accessible seating is located at the bottom of section E and to the right of section B1. There are two wheelchair accessible ramps for entry to both sections.
 
Alcoholic Beverages
It is prohibited to bring alcohol into Wichita State athletic facilities. Violators will be subject to ejection and university disciplinary action. 
 
Alcoholic beverages will be available for purchase at bars and concession stands inside each facility. Alcohol is not permitted to leave stadium grounds.
 
Sales are subject to the following policies and procedures:

• All consumers must be 21 and will be required to show a valid driver’s license at time of purchase.
• Two drink limit, per person, per purchase
• WSU-ICAA and Premier Foods reserves the right to refuse service to anyone who appears to be impaired
• Sales will end at the end of the 5^th inning
• Alcoholic beverages must be consumed or discarded prior to leaving the athletic facility
• Anyone under the age of 21 who is observed in possession and/or consuming alcohol will be ejected and subject to university disciplinary action

ATM
The closest ATM to Wilkins stadium is located southeast of the stadium at the Campus Credit Union.
 
Baby Changing Stations
Baby changing tables are available inside the men’s and women’s restrooms.
 
Banners and Signs
Banners and signs are permitted, provided they are hand-held (no sticks), can be stored beneath seat, and do not block view of other patrons. Signs may not be larger than 24” x 36” and must be collapsible. Any banner or sign containing profanity or objectionable material will be disallowed.
 
Cameras
Video cameras or professional cameras are prohibited in Wilkins Stadium. Small still cameras are permitted, as long as they are carried or in a bag measuring 5.5” x 7.5” or less. The bag and small still camera are subject to inspection. Small still cameras are considered any camera that is smaller than 4″ in length and width. Tripods, monopods and cameras with detachable or interchangeable lenses are not permitted. Camera bags must abide by the Clear Bag Policy.

Clear Bag Policy
Wichita State athletics strongly encourages fans to not bring any type of bag to events at all WSU athletic facilities. Refer to the Clear Bag page for a complete list of guidelines.
 
Concessions
Concessions are operated by Premier Food Services and are located behind home plate. Fans are not permitted to bring food or beverages into Wilkins Stadium.

Credit Cards/Checks
American Express, MasterCard, Visa & Discover are honored at the ticket office and the Souvenir Shop. Checks are accepted with a valid Driver’s License.
 
Disabled Parking
Limited parking for the disabled is available on a first-come, first-serve basis in the adjacent parking lots surrounding the stadium.
 
Disabled Seating
Wheelchair accessible seating is located on the first base side for $8.  There is a limit of 1 companion seat per sale.
 
Ejection
WSU Athletics reserves the right to eject any person whose behavior is in violation of the fan code of conduct, policies, procedures or illegal in nature. Game tickets will be collected from the patron without refund and they will be escorted from the stadium. 

Emergencies
In the case of an emergency please find the closest event staff or emergency personnel. Emergency calls must be placed through WSU Police at (316) 978-3450, or by dialing 911. If available, please give the seat location to the police.
 
Fan Code of Conduct
Wichita State University desires to provide an atmosphere conducive to enjoying Shocker Softball games. Consequently, we ask that you refrain from the following:
• Interfering with the progress of the game.
• Smoking.
• Foul, obscene or abusive language/actions.
• Fighting, unruly or inconsiderate behavior.
• Conduct that endangers you, other fans or participants.
 
First Aid
Persons requiring first aid or emergency assistance should contact an event staff member, WSU police officer or WSU athletics personnel.

Foul Balls
Fans are encouraged to be aware of foul balls while inside and around the stadium.  Anyone injured by a foul ball should contact event staff member, WSU police officer or WSU athletics personnel.

Game Programs
Programs are available online at GoShockers.com/Programs.

Gates Open
Stadium gates open 1 hours prior to game time, entrance is located south of the stadium.

Grills
Gas/propane grills are permitted for use for Outfield deck ticket holders unless deemed unsafe due to high winds or if there is a burn ban in effect. Charcoal grills are prohibited at all times.
 
Group Sales
Group ticket discounts are available through advance reservations only. Call (316) 978- 5564 for more information.
 
Lost/Stolen Tickets
Once received, season tickets which are lost, destroyed, mutilated, or stolen can be replaced for $25 per ticket. If individual game tickets are simply lost, left at home, or mutilated there is a non-refundable $2.00 reprint fee per ticket.
 
Lost and Found
Report or deliver lost/found items to a WSU police officer or the WSU ticket office. Please contact event office at (316) 978-7592 to check the status of lost items.
 
Lost Children/Parents
In the event your child is lost, IMMEDIATELY notify a member of the event staff, an athletic department official, or a uniformed police officer. All lost children should be escorted to the nearest campus or athletic department official. Parents of lost children should follow the same procedure. 

Metal Detectors
Events with projected attendance over 5,000 will utilize metal detectors.  Conceal carry for those events would be prohibited.  WSU-ICAA reserves the right to use metal detectors at any event.
 
Merchandise
Merchandise is not available for purchase inside of Wilkins Stadium.

Non-Smoking Policy
Wichita State is a tobacco free campus as of July 1, 2017.  Smoking, including e-cigs and electronic cigarettes, and any tobacco use is not allowed inside or outside Wilkins Stadium.
 

• Beer, Seltzers and Wine are permitted in non-glass containers.
• All beverages must be in sealed containers.
• All beverages must be consumed in original containers.
• Beer, Seltzers and Wine must fit into and be inside a 20-quart cooler.
  • Limit 1 cooler per person of legal drinking age. (valid ID required)

• Personal or insulated cups. (ex. solo cups, souvenir cups, insulated cups, flasks, etc.)
• Glass containers.
• Liquor, Liquor brand mixes, and cocktails.
• Unsealed, opened or fountain style beverages.
• Skateboards, scooters, razors, hover boards, bicycles
• Bats, full-sized brooms, sticks or rods (except small souvenir bats)
• Coolers larger than 20 quarts
• Weapons – firearms (non-conceal carry unless metal detectors used), knives, razor blades, pepper spray, tasers, brass knuckles, cat keys, etc.
• Noisemakers, Laser pointers, projectiles, etc.
• Drones, flash/professional photography, monopods, tripods, selfie sticks, etc.
• Large/Golf umbrellas (non-retractable)
• Strollers, infant car seats, and/or baby carriers
• Live animals (unless service animal)
• Charcoal grills
• Wichita State Athletics reserves the right to prohibit any other items deemed inappropriate by security.

• At all times, the service and consumption of alcohol must be in compliance with all applicable laws including, but not limited to, the Kansas Liquor Control Act, as well as all WSU and ICAA policies and procedures related to the service and consumption of alcohol. Guests much also comply with all instructions and direction given by ICAA and/or WSU staff. Guests who are not in compliance with all applicable laws will be subject to ejection, arrest, and citation.
• No coolers can be brought in later than 1 hour after first-pitch.
• Only Beer, Wine, and Seltzer are permitted. All beverages must be consumed in their original container.
• Liquor, liquor branded and/or mixes/cocktails are not permitted.
• Glass bottles are not allowed in the outfield. 
• One 20-quart (reasonable size) cooler per person is allowed to be brought into the outfield. All alcohol must fit within the 20-quart cooler.
• All coolers are subject to search. Coolers containing alcohol may only be brought in by individuals 21 years of age, or older.
• Outside food and non-alcoholic beverages are allowed to be brought into Coleman Hill, those items must remain on Coleman Hill and may not enter Eck Stadium proper.
• All alcoholic and non-alcoholic beverages brought into the outfield must be in a sealed container.  Unsealed containers will not be permitted.
• Charcoal grills are NOT allowed inside or outside Wilkins Stadium.  Gas grills are allowed inside unless the local fire department has issued a burn ban or due to winds.
• Re-Entry is not allowed anywhere in Wilkins Stadium.  Guests wishing to leave Wilkins Stadium must buy another ticket to enter Wilkins Stadium. No pass outs/re-entry, with exception of designated quantity per RV.
• Alcohol is for personal consumption only. Fans are prohibited from selling, collecting money for, or accepting donations for any food or beverages, including but not limited to alcohol, while inside Wilkins Stadium or in the outfield. WSU, ICAA, and WSU police will determine whether quantities are in excess of amounts for personal consumption.
• Alcohol is not permitted to leave Wilkins Stadium grounds. Alcohol cannot be brought into any WSU and/or ICAA facility, except in accordance with these rules.
• Alcoholic beverages cannot be left unattended for any reason.
• Drinking games and/or devices intended to increase the consumption rate or rate of inebriation are prohibited.
• All food and beverages brought in to the outfield must remain in the outfield and cannot be brought into the main stadium.
• Alcoholic beverages purchased in Wilkins Stadium may not be brought into the outfield. 

• Interfering with the progress of the game
• No use of any tobacco products including, but not limited to, chewing tobacco, cigars, cigarettes, pipes, electronic cigarettes, vaporizers, and all other related devices on university property.
• Foul, obscene or abusive language or actions 
• Fighting, unruly or inconsiderate behavior
• Conduct that endangers fans or participants.
• Intoxication
• Wichita State Athletics reserves the right to eject any person whose behavior is in violation of the fan coded of conduct, policies, procedures or illegal in nature. Game tickets will be collected from the patron without refund, and they will be escorted from the arena.
• Patrons are encouraged to communicate with Guest Services regarding unruly guests, seating issues, or requests for clean-up. 

Parking
Parking is available in lots surrounding the stadium.  Fans are reminded that there is a risk of foul balls and vehicular damage in lots that surround the stadium. Wichita State Athletics is not responsible for damage caused by foul balls.
 
Pass Gate
The pass gate is located at the Main Gate south of the stadium.

Prohibited Items:  The following items are prohibited from entering Wilkins Stadium:

• Drugs and alcohol
• Outside food and drink
• Bags exceeding 5.5" x 7.5" (Purses, Diaper Bags, Backpacks, Duffle Bags, etc.)
• Weapons – firearms, knives, razor blades, pepper spray, tasers, brass knuckles, cat keys, etc.
• Noisemakers – air horns, bells, megaphones, whistles, etc.
• Laser pointers
• Flash/professional photography, detachable lenses, monopods, tripods
• Selfie sticks
• Live animals (except service animals)
• Large/Golf umbrellas (non-retractable)
• Strollers, infant car seats, and/or baby carriers
• Seat Cushions larger than 14” x 14” x 6”
• Computers and tablets larger than 14” x 14” x 6”
• Wichita State reserves the right to prohibit any other items deemed inappropriate by security.

If an item is revealed during a search, patron may dispose of the item or return it to their vehicle. Wichita State staff reserves the right to prohibit any items they deem inappropriate. 
 
Re-Entry
Wilkins Stadium has a NO RE-ENTRY POLICY. Guests who leave the stadium will NOT be permitted to re-enter without an unscanned game ticket.
 
Resale of Game Tickets
Patrons may not re-sell tickets at any price on stadium grounds.
 
Restrooms
Restrooms are located behind home plate.

Security

• Suspicious activity, disruptive patrons and guest related problems should be reported to security, event staff, or police officer immediately.                                                          
• Uncooperative patrons showing disregard for other patrons, the arena or the teams may be ejected from the facility.
• Ticket holders are responsible for their conduct as well as the conduct of their guests and/or person using the tickets.
•  Spectators are reminded that they are prohibited from entering onto the field before, during, and after the playing contest unless they are properly credentialed or accompanied by an authorized staff member. Violators are subject to arrest.
• You and your belongings may be searched upon entering the facility.

Service Animals
Animals or pets of any kind are prohibited in Wilkins Stadium with the exception of service animals and/or service animals in-training. For guests with disabilities, service animals are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals shall rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and/or WSU Athletics employees, may be asked to escort the animal off of the premises.

According to Kansas State Law, emotional support, comfort, or therapy animals do not have rights under the ADA and are prohibited entrance into any WSU Athletics’ facilities.

Smoking / Tobacco-Free Policy
Wichita State is a tobacco free campus. No use of any tobacco products including, but not limited to, chewing tobacco, cigars, cigarettes, pipes, electronic cigarettes, vaporizers, hookah or other water pipe devices will not be allowed for use on university property.

Tailgating – Tailgating is not permitted in university lots without permission from Wichita State Athletics.
 
Tickets
General Information: Anyone age three (3) and over must possess a valid ticket for entry into Wilkins Stadium. The Athletics Ticket Office located in Charles Koch Arena is open from 9:00 a.m. to 5:00 p.m., Monday through Friday. The ticket office at Wilkins Stadium will be open at the time that gates open 1 hour prior to the event. Wichita State Athletics official secondary ticket partner is SeatGeek. Patrons assume all risks for tickets purchased through sources other than Wichita State Athletics Ticket Office. (i.e. Stub Hub, Ticket Master, etc.)
 
Accessible Seating: Wheelchair accessible seating is located at the bottom of section E and to the right of section B1. There are two wheelchair accessible ramps for entry to both sections.
 
Advanced tickets: Can be purchased by calling (316) 978-FANS. Game-day tickets can be purchased 1 hour prior to game time through the fifth inning of the game at Wilkins Stadium.
 
Away Game Tickets: As a visiting team, Wichita State receives only a small allotment of tickets. Please contact the host institution ticket office for ticket availability.
 
General Admission: All grandstand seating is General Admission. Excludes the Outfield Decks.
 
Group Sales: Group discounts are available for tickets to many Shocker events. Call (316) 978-5580 for more information.

Scalping / Resale of Game Tickets: The reselling of tickets (at any price) is NOT permitted on campus grounds. 

Student Tickets:  WSU student tickets can be picked up at the Wilkins Stadium ticket office at the time of the event, or when gates open.  WSU students attending a softball game will be admitted through the main gate by presenting their valid Shocker ID, along with a valid student ticket.
 
Lost/Stolen Tickets:  Full-season tickets which are lost, destroyed, or stolen can be replaced for $25 per seat. If individual game tickets are simply lost, left at home, or damaged, there is a non-refundable $2.00 reprint fee per ticket.
 
All sales are FINAL.

Traveling for the game? K-TAG keeps you moving and saves you money. Be prepared for cashless tolling in mid-2024. Learn more at DriveKS.com. Need current highway information? Visit KanDrive.gov