Wichita State Gameday Know Before You Go

WICHITA STATE GAMEDAY KNOW BEFORE YOU GO

Listed below is general information to know before you go to Wichita State athletic events.

Men’s Basketball Shuttle Info
Route 202A from the Metropolitan Complex will deviate from its regular route to accommodate men’s basketball game traffic.

Route 202A will run every 20 minutes and will start 2.5 hours prior to the game time.
Route 202A will add stops at the crosswalks for those headed to the arena.
In addition to usual service, routes will run during Saturday and Sunday game days.
Pick up for games will include Starbucks for those attending the Braeburn Square pregame activities.

Click here for a map of this route.
Click here for more information on Wichita State transit services.
Fans can also download the MyStop App. The Wichita Transit MyStop app on your smart phone or computer lets you track buses so you'll always know when the next bus will arrive.
Get the app in the Apple App Store, on Google Play or for desktop.

Charles Koch Arena Drop Off Policies
Those fans with accessibility or health issues, short term or long term, are able to be dropped off in front of Charles Koch Arena by the flag pole. All other drop offs, including ridesharing (Uber, Lyft, etc.), taxis and hotel shuttles, are on Alumni Drive just south of Charles Koch Arena. Click here for a map for the ride share location drop off.

Guest Service Needs
Text 316.800.0015
• Text Assistance - The Game Day Assistance program enables fans to start a conversation with WSU Athletics staff. Fans can text 316-800-0015 for all game day needs.
• Email Questions - Fans with questions or feedback about basketball game day can contact WSU Athletics by emailing comments@goshockers.com.

Alcohol
It is prohibited to bring alcohol into Wichita State athletic facilities. Violators will be subject to ejection and university disciplinary action.

Alcoholic beverages will be available for purchase at bars and concession stands inside each facility.

Sales are subject to the following policies and procedures:

All consumers must be 21 and will be required to show a valid driver’s license at time of purchase (legal age students will be required to obtain a wristband for men’s basketball games)
Two drink limit, per person, per purchase
WSU-ICAA and Premier Foods reserves the right to refuse service to anyone who appears to be impaired
Sales will end:
- Men’s Basketball: 10:00 mark of 2^nd half
Alcoholic beverages must be consumed or discarded prior to leaving the athletic facility
Anyone under the age of 21 who is observed in possession and/or consuming alcohol will be ejected and subject to university disciplinary action

Cameras
Video cameras or flash/professional cameras are prohibited in Charles Koch Arena. Tripods, monopods, and cameras with detachable or interchangeable lenses are prohibited. Cameras smaller than 4″ in length and width, will be permitted. Any bag used to carry the device, must adhere to the Clear Bag Policy.

Clear Bag Policy
Wichita State Athletics strongly encourages fans to not bring any type of bag to events at all WSU Athletics facilities. Refer to the Clear Bag page for a complete list of guidelines.

Concessions
Concessions are available around the concourse prior to and during events. All Stands and bars are operated by Chartwells. Fans are not permitted to bring outside food or beverages into athletic facilities. Cash and major credit cards are accepted.

Concessions Mobile Pickup
Download the Shocker In Seat app from the Google Play store or the Apple App store. You can order off of a limited menu for pick up outside of the Burger Shock Stand (Section 126) and skip waiting in line. You will receive a confirmation text when your food is ready.

Credit Cards/Checks
MasterCard, Visa, and Discover are honored for ticket purchases, at the concessions stands, and at the Shocker Store. With a valid drivers’ license, checks are accepted in the ticket office and the Shocker Store, but will NOT be accepted at concession stands.

Emergencies / First Aid
In the case of an emergency please find the closest event staff or emergency personnel. Emergency and medical calls must be placed through WSU Police at (316) 978-3450, or by dialing 911. If available, please give the seat location to the police. During men’s basketball games there is a First Aid room located on the concourse level outside of Section 125.

Entrances
Volleyball: All Entrances and the Ticket Office will close at the conclusion of the intermission between the 2^nd and 3^rd sets.
Women’s Basketball: All Entrances and the Ticket Office will close at the conclusion of halftime.
Men’s Basketball: Ticket Office and all entrances but the South Entrance will close at the conclusion of halftime. South Entrance will stay open until there are 4 minutes remaining in the game, all attendees must already have a valid game ticket.

Wichita State Athletics has a NO RE-ENTRY policy for all athletic events. Guests who leave the building will NOT be permitted to re-enter without a valid game ticket.

Fan Code of Conduct
Wichita State desires to provide an atmosphere conducive to enjoying Shocker events. Consequently, we ask that you refrain from the following:

Interfering with the progress of the game
No use of any tobacco products including, but not limited to, chewing tobacco, cigars, cigarettes, pipes, electronic cigarettes, vaporizers, and all other related devices on university property.
Foul, obscene or abusive language or actions
Fighting, unruly or inconsiderate behavior
Conduct that endangers fans or participants
Intoxication
Wichita State Athletics reserves the right to eject any person whose behavior is in violation of the fan coded of conduct, policies, procedures or illegal in nature. Game tickets will be collected from the patron without refund and they will be escorted from the facility.
Patrons are encouraged to communicate with Guest Services regarding unruly guests, seating issues, or requests for clean-up.

Persons requiring first aid or emergency help should contact event staff or security personnel. During men’s basketball games there is a First Aid room located on the concourse level outside of Section 125. Emergency medical conditions can be reported to the University police at 316-978-3450.

Gates Open
All arena entrances will open 90 minutes prior to game time for men's basketball. Consult the schedule for game times.

Memorable Experiences
The Memorable Experiences Program exists to elevate the guest and employee experience at all of our venues and events. We believe in creating Memorable Experience’s that will connect all to Shocker Nation through a shared sense of pride & passion.

Has a team member created a memorable moment for you? We want to hear about it! Email us at comments@goshockers.com to share your story.

Parking
Accessible Parking: Accessible parking for fans with disabilities is available on a first-come, first-served basis. Guests must display a state-issued accessible license plate or hangtag and will be required to present a state-issued disabled ID card. For men’s basketball games, accessible parking is $10 per vehicle (cash only) and opens 3 hours prior to game time. Additional ADA parking is available in the Metroplex lot at 29th and Oliver with ADA accessible shuttle service available. Please consult the shuttle map for routes and information.

Open/General Parking: All lots not reserved for SASO or accessible parking for events can be used for open parking. Please consult the SASO Parking Map. Additional accessible parking is available in these lots.

SASO MBB Reserved Parking: Numbered Parking Map

Re-Entry Policy
Wichita State Athletics has a NO RE-ENTRY policy for all athletic events. Guests who leave the building will NOT be permitted to re-enter without a valid game ticket.

Security

Suspicious activity, disruptive patrons and guest related problems should be reported to security, event staff, or police officer immediately.
Uncooperative patrons showing disregard for other patrons, the staff or the teams may be ejected from the facility.
Ticket holders are responsible for their conduct as well as the conduct of their guests and/or person using the tickets.
Spectators are reminded that they are prohibited from entering onto the court or field before, during, and after the playing contest unless they are properly credentialed or accompanied by an authorized staff member. Violators are subject to arrest.
You and your belongings may be searched upon entering the facility.

Metal Detectors: Wichita State is now using CEIA Open Gate metal detectors for events projected attendance over 5,000. Conceal-carry for those events would be prohibited. WSU-ICAA reserves the right to use metal detectors at any event.

Open gate detectors are designed to have persons walk through them with everything in their pockets and their clear bags or clutch (not exceeding 5.5” x 7.5”).

Medical Devices: Persons with implanted medical devices are safe to walk through open gate detectors. However, the choice will be up to the individual if they are uncomfortable with this process. If a fan does not want to walk through, they may proceed to a secondary screening location to be screened with a hand wand and have any bags checked.

DO NOT REMOVE: Keys, Phone, Jewelry, Wallets, Bags, etc.
DO REMOVE: Hats

Prohibited Items: The following items are prohibited from entering Wichita State athletic facilities:

Drugs and alcohol
Outside food and drink
Bags exceeding 5.5" x 7.5" (Purses, Diaper Bags, Backpacks, Duffle Bags, etc.)
Weapons – firearms, knives, razorblades, pepper spray, tasers, brass knuckles etc.
Noisemakers – air horns, bells, megaphones, whistles, etc.
Laser pointers
Flash/professional photography, detachable lenses, monopods, tripods
Selfie sticks
Live animals (except service animals)
Large/Golf umbrellas (non-retractable)
Strollers, infant car seats, and/or baby carriers
Seat Cushions larger than 14” x 14” x 6”
Computers and tablets larger than 14” x 14” x 6”
Wichita State reserves the right to prohibit any other items deemed inappropriate by security.

If an item is revealed during a search, patron may dispose of the item or return it to their vehicle. Wichita State staff reserves the right to prohibit any items they deem inappropriate.

Service Animals
Animals or pets of any kind are prohibited in Charles Koch Arena with the exception of service animals and/or service animals in-training. For guests with disabilities, service animals are welcome inside the venue, but must always remain on a leash or in a harness. Service animals shall rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and/or Charles Koch Arena employees may be asked to escort the animal off the premises.
According to Kansas State Law, emotional support, comfort, or therapy animals do not have rights under the ADA and are prohibited entrance into any WSU athletics’ facilities.

Shocker Lounge
During Men’s Basketball Games, all fans are encouraged to visit the Shocker Lounge, located inside the Aetna Multi-Purpose Gym (outside of section 119). Beer, wine and liquor will be available for purchase through halftime. Fans will have the opportunity escape the concourse traffic, relax at one of our several cocktail tables, and watch one of two flat screen TV’s.

Shocker Store
Fans can purchase Wichita State merchandise in the Shocker Store located on the concourse behind section 104.

Smoking / Tobacco-Free Policy
Wichita State is a tobacco free campus. No use of any tobacco products including, but not limited to, chewing tobacco, cigars, cigarettes, pipes, electronic cigarettes, vaporizers, hookah or other water pipe devices will not be allowed for use on university property.

Tickets
General Information: Anyone age three (3) and over must possess a valid ticket for entry into Wichita State athletic facilities. The Athletics Ticket Office is open from 9:00 a.m. to 5:00 p.m., Monday through Friday. They will also be open at the time that doors open for each event. Wichita State Athletics official secondary ticket partner is SeatGeek. Patrons assume all risks for tickets purchased through sources other than the Wichita State Athletics Ticket Office. (i.e. StubHub, Ticket Master, etc.)

Group Sales: Group discounts are available for tickets to many Shocker events. Call (316) 978-3267 for more information.

Scalping / Resale of Game Tickets: The reselling of tickets (at any price) is NOT permitted on campus grounds.

Student Tickets: With the exception of Men’s Basketball games, WSU student tickets can be picked up at the ticket office at the time of the event, or when doors open. For Men’s Basketball, the first 1,000 WSU students attending a basketball game will be admitted by presenting their valid Shocker ID, along with a student ticket that can be acquired on student ticket pick-up days.


Charles Koch Arena Fan Guide	Eck Stadium Fan Guide	Wilkins Stadium Fan Guide

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